CityBox – Terms and Conditions

Operated by: MEGA ENTERTAINMENT S.R.L.

CUI: 49882448

Trade Registry Number: J2024007166406

Bucharest, Sector 3, Smârdan Street no. 16, 1st floor, apt. 1

Effective Date: 18.09.2025

1. Description

CityBox is an automated luggage storage service operated by MEGA ENTERTAINMENT SRL, designed to provide users with a safe, fast, and convenient solution for the temporary storage of personal belongings.

CityBox offers an intuitive and secure experience, adapted to the fast pace of urban life.

By using our lockers, customers can temporarily store their goods, in accordance with the conditions of use set out in this document.

By using our service, you confirm that you have read and understood the terms and conditions of use presented in this document. By continuing to use our services, you agree to comply with these terms and conditions as well as all applicable legal provisions and regulations. Use of the service requires full legal capacity, as well as the provision of a valid bank card and a valid email address, where necessary for payment processing or communications. If you do not agree with these terms and conditions, please do not use the service.

2. Definitions

For the purposes of this document, the following terms shall have the following meanings:
​a) Operator – MEGA ENTERTAINMENT SRL, the entity that manages and provides the CityBox service.
​b) Service / Platform – the automated system of smart lockers and associated software platform, intended for the temporary storage of personal belongings.
​c) User – any natural or legal person who uses the Service, in accordance with these terms and conditions.
​d) Locker – the secured, digitally operated physical unit made available by the Operator for the temporary storage of goods.
​e) Rental period – the period of time for which the User has paid the cost of using a Locker, calculated according to the Operator’s policies.
​f​)  Fee/Cost/Price – the amount owed by the User for using the Service, according to the price list displayed by the Operator.
​g​) Access code – numeric code, QR code, or any other digital means provided to the User to open and close the allocated Locker.
​h) Initial cost/payment – the cost of the first hour of use of the CityBox service.

3. Rental Period and “Rounding” Policy

The rental period begins at the date and time of confirmation of the initial payment recorded in the electronic system of MEGA ENTERTAINMENT SRL (according to the displayed price list) and ends when the locker is opened to retrieve the stored goods, either within the initial period without additional payment or, if exceeded, upon payment of the additional amount for the period exceeding the initial rental.

After the first hour of rental, billing is rounded to fixed 15-minute intervals. Rounding is always in favor of the Operator, regardless of the actual number of minutes used within that interval.


Examples:

  • 1 hour and 01 minute → fee for 1 hour and 15 minutes
  • 1 hour and 16 minutes → fee for 1 hour and 30 minutes
  • 1 hour and 31 minutes → fee for 1 hour and 45 minutes
  • 1 hour and 46 minutes → fee for 2 hours

If the initial period is exceeded, additional costs will automatically be generated for each extra 15-minute interval. The Operator reserves the right to block access to the locker in case of non-payment of amounts due. Stored goods will be retained until full settlement of outstanding costs.


The User assumes full responsibility for any losses and/or damages suffered as a result of being unable to access the locker due to non-payment of extensions and/or additional costs resulting from delays in retrieving stored items.


4. Payment and Penalties

The initial cost of the CityBox service must be paid in full before the rental period begins, using one of the available payment methods (bank card, electronic wallet, or other methods accepted by the Operator). Failure to pay the full initial fee prior to use will prevent allocation of a Locker and use of the service.

Prices are calculated based on the size of the Locker chosen by the User, according to the Operator’s displayed price list. Prices include VAT, unless otherwise specified.

If the User does not fully pay the applicable costs and/or penalties:

​a) The Operator has the right to block access to the Locker until full payment of amounts due;

​b) The User may store their belongings for a maximum of 48 hours from the start of the rental period (including the initial period), during which the provisions regarding extensions of rental duration apply;

​ ​c)  If the goods are not collected within 48 hours and the User does not pay the costs generated by extensions within this period, the Operator reserves the right to take possession of the locker’s contents, without continuing to charge for further rental extensions;
d) Goods stored and not collected by the User (including any forgotten items) will be retained by the Operator for a maximum period of 24 hours in addition to the 48 hours mentioned above, during which time they may be made available for delivery upon written request sent to the Operator’s contact address – contact@CityBox.ro. The User must settle any outstanding amounts, including the cost of courier delivery of the goods and a storage fee of EUR 200 (the RON equivalent at the BNR exchange rate on the day the request is made).

​e) After the 24-hour period expires, if the User has not fully paid all outstanding amounts and has not submitted a written request with all necessary details (address, phone number, contact person, proof of identity, etc.), the Operator reserves the right to consider the goods as lost movable property under applicable law and treat them as such, without obligation to provide compensation.

For unpaid amounts, a late payment penalty interest of 0.2% per day of delay will be charged, calculated on the total outstanding balance until full payment.

Amounts paid are non-refundable, except in cases expressly provided by law.

Any measures or remedies applied by the Operator, including but not limited to blocking access, forced opening of the Locker, relocation, or removal of goods, are solely intended to quickly free the lockers and maintain continuous service availability for all Users. Application of such measures does not affect or cancel the User’s obligation to fully pay all invoiced costs, including fees for usage time, additional charges, and late penalties.

5. Access

Upon confirmation of full payment, the system will automatically generate unique access codes (numeric, QR, etc.), linked exclusively to the rented locker, valid only for the corresponding rental session. The numeric code will be displayed on the screen (for a limited time) and sent together with the QR code to the User’s provided email address. Entering all necessary data correctly and maintaining access to their email address is the responsibility of the User.

The User is responsible for keeping the access code(s) secure and confidential. The Operator is not responsible for disclosure of codes by the User. Any sharing of codes with third parties is at the sole risk of the User. The Operator will not disclose the unique access code to third parties, except at the request of authorities, in cases provided by law/these terms and conditions.

The Operator cannot be held liable for unauthorized access to stored goods where the access code has been shared, lost, intercepted, or otherwise misused due to the User’s negligence.

The Operator may block or restrict access to a Locker in cases of suspected fraud, non-payment, violation of these terms and conditions, or at the request of competent authorities.


6. Prohibited Items

  • Cash amounts exceeding EUR 500
  • llegal substances or narcotics
  • Weapons (firearms and/or melee weapons), ammunition, or explosives
  • Perishable goods
  • Live or dead animals and/or plants
  • Radioactive, flammable, or hazardous materials
  • Goods exceeding the storage capacity of the locker (items must fit within the selected locker size, allowing the door to close without force, and weigh no more than 35 kg)
  • Items of great sentimental value
  • Important documents
  • Works of art, jewelry, or other items exceeding EUR 500 in value
  • Fragile goods not properly packed and stored separately
  • Materials/items/substances that could damage or affect the locker compartment or adjacent lockers (including contamination through leaks, odors, etc.)

Violation of these rules may result in reporting to competent authorities and, where applicable, removal of items without prior notice.

In any case, removal of prohibited items will result in a EUR 150 penalty, which does not exclude the User’s obligation to compensate the Operator for any damages caused.

The User is fully responsible for any damage to lockers caused by improper or inappropriate use. The User is also responsible for damages or deterioration caused to lockers or other people’s stored goods due to storing prohibited or dangerous items, improperly packed goods, or misuse of lockers. If applicable, the User must compensate the Operator for damage caused to lockers, installations, or goods stored in other lockers, as well as any other losses.

The User accepts that the Operator and/or any competent authority have the right to open and inspect luggage at any time for security reasons. The Operator has the right to open the Locker without the User’s consent in the following situations:

  • at the request of competent authorities;
  • in case of reasonable suspicion of storing prohibited or dangerous goods;
  • to prevent imminent danger to life, health, or public safety;
  • to carry out urgent technical interventions on the Locker or security system.

7. Operator’s Liability

Use of the CityBox service and storage of goods in Lockers is at the User’s own risk. To the maximum extent permitted by law, MEGA ENTERTAINMENT SRL shall not be liable for any damages, including but not limited to direct, indirect, material, moral, or any other type of losses of any kind arising from or related to the use of the CityBox service, the digitally operated Lockers, or any storage services provided.

The Lockers provided by the Operator operate automatically, without permanent supervision. The Operator cannot be held liable for theft, loss, damage, destruction, or any other harm that may occur to stored goods.

The User is responsible for all stored goods and must insure them against loss, theft, damage, or any other risks, through appropriate insurance.

Acceptance of these terms is an integral part of the service usage conditions.


8. Force Majeure

The Operator is not liable for failure to fulfill its obligations or for delays caused by force majeure events, defined as external, unforeseeable, and unavoidable events beyond the Operator’s control, including but not limited to: natural disasters (earthquakes, floods, storms), fires, pandemics, epidemics, government restrictions, strikes, armed conflicts, terrorist acts, power or communication outages, technical failures of equipment, or external IT systems. In cases of force majeure, the Operator has the right to suspend or delay the provision of services without being liable for damages or losses caused to Users.

9. Governing Law and Disputes

These terms and conditions constitute a contract between the User and MEGA ENTERTAINMENT S.R.L., considered concluded in Romania and governed by Romanian law in force.

We will make every effort to resolve amicably any disputes or misunderstandings related to this document or the CityBox services. If amicable resolution is not possible, disputes will be settled by the competent courts in Bucharest, Romania, in accordance with applicable law.

This document has been drafted and will be interpreted in accordance with Romanian law. If any clause of this document is declared null or invalid, such invalidity shall not affect the validity or enforceability of the remaining clauses.

10. Final Provisions

We reserve the right to amend this document at any time, as well as the structure, content, or functionalities of the CityBox platform, without prior notice to Users.

MEGA ENTERTAINMENT S.R.L. cannot be held liable for errors or malfunctions on the platform or lockers, including those caused by modifications, settings, or technical interventions.

We reserve the right to introduce informational messages, notifications, or advertising materials on the platform and in applications associated with the service, in compliance with applicable law.

11. Acceptance

By accepting these Terms and Conditions or by using the service, you confirm that you have read, understood, and agree to these Terms and Conditions, as well as the privacy policy in accordance with GDPR.